Refund policy
Return & Refund Policy
At PULVORA, every product is made to order exclusively for you. Because of this, we do not accept returns for reasons unrelated to product quality or fulfillment errors.
Eligible for Replacement or Refund
We will gladly assist if you receive:
- A damaged product
- A defective print or manufacturing defect
- An incorrect item
- A wrong size sent by us
Please contact us within 48 hours of delivery and provide:
- Your order number
- Clear photos or videos showing the issue
Our team will review your request and, if approved, arrange a replacement or another appropriate resolution.
Non-Returnable Cases
We cannot accept returns or exchanges for:
- Incorrect size selected by the customer
- Change of mind
- Personal preference
- Minor colour variations due to different screen displays
Refunds
If a refund is approved, it will be processed to the original payment method within 5–10 business days, depending on your payment provider.